Ski Dreams Booking Conditions
PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES, AND OBLIGATIONS TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.
By using the Site you are contracting with www.skidreams.eu (Website), hereinafter referred to as "Ski Dreams", "Ski school", "Instructor", "our", "we", "us".
While "Client" hereinafter referred to as "student", "guest", "pupil", "skier", "rider", "adult", "underage/kid", "you", "your" and finally "Lesson" hereinafter referred to as "guiding", "courses", "riding", "service".
All bookings from clients with the Ski Dreams School throughout the season are subject to these conditions. This contract will be governed by and construed and interpreted in accordance with European law. Clients attending our lessons or courses must pay the appropriate fee in full before joining the lesson or course. The contract shall be between the client and the independent guide/instructor and governed by Ski Dreams. All Ski Dreams coaches/guides/instructors are top/fully qualified, are members of a syndicate and have independent liability insurance.
Private & Group reservations:
Private lessons are meant to obtain a personal instructor for individuals or family as well as friends who know each-other.
The group courses enable unknown individuals to cut costs & join a group of similar levels on a day to day basis.
All private bookings from 1 person to max 6 persons are always automaticly confirmed.
Group booking from 3 to 6 persons are always automaticly confirmed while group booking from 1-2 persons are subject to instructor approval pending until the minimum group of 3 persons is composed.
Booking & Status reservations:
Ski Dreams real-time booking system accepts reservations up to 2 hours before the lesson.
After online booking submitting, the booking system will send an instant email showing "pending" status with all order details until payment operation is not finalized.
The booking system keeps reservations locked for 7 days according to allow payment operation is not finalized and nobody else can choose the same dates and times.
After online payment transaction or Ski Dreams school approvation as for cash payment, the booking system will send another automatic email showing "confirmed" status with the same order details.
If payment is not performed within a maximum 7 days, the booking system automatically delete the "pending" booking and send an email showing "removed" status.
Ski Dreams Val d’Isere meeting point and GPS coordinates:
We can meet you at your Chalet or your Hotel or even up on the mountain if pre arranged otherwise the SkiDreams meeting point is at the bottom of the Olympic ramp, opposite the bottom of Solaise Gondola just up from the SkiPass office. Rue du Parc des Sports - Val d’isere.
The GPS coordinates are N 45°26'49'' , E 6°58'37'' in decimal format are N 45.44699 , E 6.97709 (click here to view GoogleMap)
Cancellation:
In the event of you cancelling your reservation for whatever reason, the following charges apply.
More than 3 weeks notice 100% reimbursement. Within 1 to 3 weeks notice 70% reimbursement. Less than 1 weeks notice 50% reimbursement. After 72hrs before lesson or course date 0% reimbursement. No refund will be given by the Ski Dreams school, in whole or in part for unused lessons due to client late arrival, illness, accident, resort closure due to mechanical failure or for any other cause outside the control of the Ski Dreams school.
If we are unable to provide our services due to something outside of our control we will not give a refund, but we are happy to provide a letter for your insurance company. The Ski Dreams school reserves the right to cancel its lessons for a variety of reasons. Full refunds of unused lessons will be made in this instance.
Late Arrivals:
The instructor will wait a maximum of 30 minutes for 'private lesson' and 10 minutes for 'group lesson' from the start time at the arranged 'meeting point' unless notified by the client. In the event that late arrival leads to a missed lesson the conditions under 'Missed Lessons' will apply.
Missed Lessons:
There are no refunds or substituted lessons if a client misses a lesson for whatever reason.
Relocate Lessons:
Lesson places can be transferred to friends or family on request but with 2 or more hours notice especially if they are for different levels or offpiste equipment is involved. Times or dates can only be changed "before" within 3 days of lessons only if other times or dates are still available but must be authorized by Ski Dreams school.
Instuctor unavailability:
If a lesson has to be cancelled due to Guide/Instructor injury or illness, instructor will endeavour to provide a substituted lesson. If this is not possible a full refund will be given.
Insurance:
Most sporting activities have an element of danger. Please ensure that you are adequately covered by a comprehensive winter sports insurance policy. The Ski Dreams school does not insure its clients. You are obliged to insure yourself for third party liability. We recommend that you arrange an appropriate policy, which also includes personal, medical, rescue and off piste insurance, with a licensed agent.
Weather:
We cannot be held responsible for things outside of our control, such as bad weather, piste or lift closure. If we are unable to provide our services due to something outside of our control we will not give a refund, but we are happy to provide a letter for your insurance company. We will not cancel lessons due to bad weather or snow conditions unless all ski lifts are closed. Clients should ensure that adequate insurance cover is in place to guard against such situations.
Payment Terms:
All lessons are to be paid in full at the time of invoice by bank transfer, PayPal or in some cases in resort. All prices quoted by Ski Dreams and paid for by you are for ski instruction, coaching or guiding only. You must arrange and pay for separately, all other potential costs connected with the lesson or course, for example, any equipment hire, lift passes, taxi, accommodation and insurance. All prices may be subject to revision.
Payment conditions:
We ski in all weather & all conditions & only extremely bad weather may prevent the ski lessons running. The decision on the suspension of activity belongs exclusively to the direction of the Ski Dreams school. Any claim regarding ski lessons must be submitted to the direction of the Ski Dreams school only. Any ski lessons booked but not taken will not be reimbursed. The refund will be made only in the case of illness or injury and require the submission of a medical certificate.
Payment Methods:
PayPal (100%):
Payments with PayPal are instant and are not subject to approval by the Ski Dreams school.
You will recive an instant email showing "PENDING STATUS" with all order details until you complete your PayPal operation.
After PayPal transaction, you will receive another automatic email showing "CONFIRMED STATUS" with your order details.
If PayPal payment of 100% is not performed within 6 days, the booking system automatically delete the "pending status" booking and send an email showing "removed status".
Pay on Arrival (50% deposit):
Payment on arrival are subject to confirmation by the Ski Dreams school and accepted but only on condition that the balance is paid by Credit Card, PayPal or cash on the first day of your holiday.
After submitting your online booking, you will receive an instant email showing "PENDING STATUS" with your ORDER NUMBER and your FULL NAME as just compiled, together with the following Ski Dreams school bank transfer and PayPal details.
We recommend that you write in your bank transfer "reason" or PayPal transfer the same FULL NAME with your ORDER NUMBER so we can quickly identify your payment.
After the bank or PayPal transaction with a deposit of 50% is confirmed, please replay to the email "pending status" attaching the copy of the bank or PayPal confirmation so we can quickly identify your payment. You will recive another automatic email showing "CONFIRMED STATUS" with the same order details after your email replay with your attachement otherwise after Ski Dreams school confirmation.
Naturally, for regular known customers "friends" we may confirm your "pending status" without deposit (but only at the discretion of the Ski Dreams school).
If the instructor and the customer do not make contact within 6 days without the 50% deposit, the booking system automatically delete the "pending status" booking and send an email showing "removed status".
Bank Transfer (minimum 40% deposit):
Payment by bank transfer are subject to confirmation by the Ski Dreams school and accepted but only on condition that balance is paid by Bank transfer, Credit Card, PayPal or cash on the first day of your holiday..
After submitting your online booking, you will receive an instant email showing "PENDING STATUS" with your ORDER NUMBER and your FULL NAME as just compiled, together with the following Ski Dreams school bank transfer details.
We recommend that you write in your bank transfer "reason" the same FULL NAME with your ORDER NUMBER so we can quickly identify your payment.
After the bank transaction with a minimum deposit of 40% (or 100% if you prefer) is confirmed, please replay to the email "pending status" attaching the copy of the bank confirmation so we can quickly identify your payment. You will recive another automatic email showing "CONFIRMED STATUS" with the same order details after your email replay with your attachement otherwise after Ski Dreams school bank confirmation.
Naturally, for regular known customers "friends" we may confirm your "pending status" without deposit (but only at the discretion of the Ski Dreams school).
If payment of minimum 40% deposit is not performed within 6 days, the booking system automatically delete the "pending status" booking and send an email showing "removed status".
Heading Bank: Richard Harrison
Bank: Banque De Savoie
IBAN: FR76 1054 8000 1370 0982 6819 577
BIC/SWIFT: BSAVFR2CXXX